Qingdao government network performance evaluation in the country ranked first for three consecutive years, has repeatedly been recommended by the national authorities of all levels of local government of Qingdao have to "learn." However, after investigation, they often lament: "Qingdao is indeed a high level of e-government, but not at this stage of Qingdao mode
Can be copied. "
What exactly unique Qingdao mode? Why the "no copy" of the sigh? Qingdao reporter to explore the truth.
"Last year, most of our job is to help sort out the various processes commissioned Bureau, there have been a matter of permission to go through 12 procedures, in addition to work in the lobby two processes (reception and registration), all other processes consume the majority of in the internal circulation, to go through section staff, chief, deputy Director, deputy directors and other multi-processing. "Qingdao Municipal Government Computer Center Software Division Daixue Bing said," Finally, after we coordinate and handle the vast majority of administrative approval process are controlled within the 5 and the formation of modules, on-line processing to facilitate the work. "
Intensive mode: Integrated from the integration of technology into government
March 12, 2002, the General Office of Qingdao Municipal Committee, Municipal Government Office jointly issued a "e-government projects in Qingdao from 2002 to 2005 Plan" and proposed building a network environment, "Integration government", to provide "one stop service "e-government development goals. The Plan identifies the basic direction of development of Qingdao and e-government model.
Qingdao municipal government computer center, e-government office in Qingdao Hui-Jun Liu explained: "The Government and one-stop integrated service management from the government itself and the government running two public service perspective, the establishment of the e-government development goals." In both goals, the integration of government is the basis of one-stop service. To achieve the integration of the government under the network environment, we must integrate administrative resources by means of information. Therefore, the "integration" has become the core of the development of e-government issues. Thus also an inevitable requirement for information technology systems are highly integrated. The so-called technology integration, including the three aspects: First, the network must interconnection; Second, inter-application system must be unified, or to achieve interoperability; Third, application software must be highly integrated.
So, how to implement technology integration and thus achieve the purpose of integration? Hui-Jun Liu said: "Qingdao is the practice of centralized, intensive development." To this end, the municipal government to establish and strive to strengthen unified body, unified planning, unified network, software and management at different levels of the "four unity points" Management system. In this system for the protection of the computer center creatively developed GNSP (Government Network Services Provider) network operation management mode and GASP (Government Application Services Provider) application progression, that is, unified network system construction by the computer center, the city's share ; common application system deployed by a centralized computer center, the city's share. Hui-Jun Liu said: "This is the meaning of intensive mode."
Qingdao GNSP network operation management mode and GASP application service model, is actually the computer center as the internal network of service providers and application service providers, but the "business" services are all free of charge. This prevents the spread of various sectors of the economy caused by repeated construction of the waste of resources and management, "Qin and Han dynasties." Hui-Jun Liu said that from an economic point of view, since 2002, Qingdao, the core system for e-government investment in less than 40 million yuan, as these resources are widely shared services departments, one-time savings of 100 million yuan investment, management and maintenance cost savings per year in recent 10 million yuan. From a management perspective, intensive mode to easily achieve all departments and district municipal e-government system, a high degree of unity, and widespread interoperability.
Under intensive development, Qingdao City, capital investment of 40 million yuan to build platforms from 8, 6 center, a set of directories consisting of "861" core technology system. 8 platform include: Administrative network platform, security platform, public service portal platform, basic office services platforms, management information system platform, process management platform, multimedia collaboration platform, knowledge management platform; six centers, including: Application Service , information exchange center, government data centers, Web services registry, authentication and authorization center, disaster recovery center (to be built); a set of directories that city authorities unified organization, personnel role, information resources, application services, resources, access control and other information management services catalog system.
To "861" core technology system for the support, have been or are being unified in Qingdao to promote the application of 10 areas, which form a relatively complete, "861-10," e-government regime. 10 areas of application include: a collaborative net-office services, online approval work services, electronic monitoring services, supervision, appraisal services, decision support information services, public information service, public participation in political communication between the public services, information resources sharing and exchange services emergency information management services, community management services.
In Qingdao, the municipal government computer center is a municipal government shared information technology sector, in fact bear the NPC and the CPPCC's information construction. Qingdao City as to add a brand of e-government office, it actually bears the city's e-government management, co-ordination, promotion and technical support functions. The level is now the bureau level, the municipal office and municipal office for management. Such a body set up not only reflects the Qingdao municipal government's emphasis on e-government, but also reflects the development of their e-government profound understanding of the law.
Up to now, Qingdao municipal government computer center management and operation of the city government authorities within the network, special network, external network of three networks, provide the basis for the more than 500 units of network and information security services, management and operation of the 76 departments and 12 municipalities of the internal office automation systems, more than 80 departments of internal information website, 44 departments of the online approval system, 56 departments of the public service website, and the city authorities of the video phone, video conference, supervision, assessment, Letters management, electronic monitoring systems.
Foreground background: From a comb to a one-stop service office
Qingdao Wang older sister's daughter to the public nursery, but because of account, reimbursement system, she does not know how to handle specific procedures. Sister Wang expected the government website, so she sent the information online, and within a few days received a reply. In this reply, clearly told her nursery processes, account location and other related reimbursement system, and the relevant departments on her phone, you can always telephone consultation.
In daily life, people always encounter problems dealing with the needs and government departments. However, some areas of the government hidden in the "bureaucratic" in, making it difficult for people to understand their functions. If you want to go through a number of complex issues related to the functions of various departments, I am afraid that most people feel no way. This is mainly related to government departments and more complex procedures, unclear responsibilities caused. For businesses, it is to and deal with government departments involved in daily management, business, taxation and many other complicated issues, how to build a "code of conduct, fair, transparent, diligent, efficient, honest and clean," so that people and companies were satisfied with the government?
Former depends on whether a government to do something to study for the Government to do; now, not only to look at what government is doing, but also the government how to do it, do what, this is the study and the work efficiency of government effectiveness The fundamental is whether the government for whom services. In the Qingdao Government portal - Qingdao government online, listed in a prominent position, "the residents, enterprises, investors and tourists," Obviously, Qingdao municipal government to increase according to their characteristics of two types of investors and tourists crowd .
One tourist said that before coming to Qingdao tourist attractions to find out information on the web search result, many search eventually point to the government portal. "For those of us who visit, the government information portal that not only increases the amount of information has also increased credibility.
Tourism in the information needs of a variety of services here are very convenient. "The perennial members of the public living in Qingdao, Aunt Lee said that local people are often those of us who log on the government portal, not only because of the daily information such as weather conditions, life tips and, more importantly, because it has a variety of government service information, and the daily lives of people close.
When people click on a specific menu of services, the work will appear Guide, counseling and work things three complaints, the process step by step guidelines to handle things in people. Work is a comprehensive guide to the information, including receiving unit, handling agencies, contact address, processing based on processing conditions, to submit materials, handling procedures, processes, and for processing are all based on the latest policies and regulations commissioned Bureau, you can view online . Advisory work is commissioned to the various Board page, you can submit questions directly.
At present, Qingdao has been integrated network of more than 60 government departments 1365 service matters, 349 administrative licensing, approval of service more than 1,200 forms, more than 4,000 documents and regulations. And enterprise and the public interactive online work, counseling, assistance, complaints, investigations, hearings and other channels, is the all-sectoral integration into the portal, the enterprise and the public as much as possible through a window access to services.
If the government portal, e-government of Qingdao as the "front", then the computer center of Qingdao Municipal Government Organization developed the "Golden macro" Office software is the "background." Qingdao is an important idea of e-government is "an internal net-office, support the external one-stop service", which is in fact the integration of the relationship between the government and one-stop service specific. To this end, Qingdao City, completed 10 successful years to build the future of Public Service - Qingdao government network and public service background - gold macro electronic government system.
The general public as long as the "front" to most of the work, they do not care about how to get the work processes, work processes wherever, and how should resolve; and Qingdao Municipal Government for the computer center, they are concerned about "front" and "background" of seamless care for the "back" in the integration of e-government office gold macro system. Through the system, the business Qingdao authorities to achieve full electronic processing.
Network Administration in Qingdao for the currently available to all businesses and public services, involve all sectors of business process flow is from the "front" of the public network forward to the "background" Zhengwuzhuanwang specific agency office in the system, while This whole process has entered the monitoring system can be viewed at any time, efficiency, and processing results.
Qingdao Municipal Government Computer Center Web site, said Deputy Director Zhang Fubin, Qingdao City, 80% of civil servants dealing with day to day office affairs, as long as the daily registry office system on it. They are dealing with office affairs is from the collection subsystem to each business, and both daily document information, but also supervision assessment, there are people outside the network to submit the matters.
Technically, Qingdao electronic Zhengwuzhuanwang address two important issues: one is the external network to receive, special network processing, external network feedback to solve the public's use; the other is through the integration of digital certificates, multimedia collaboration, handwritten issuing solution the application of leadership. Address the public, government and leadership of the application model is to solve the e-government applications, the bottleneck problem.
Administrative examination and approval: a web service one-stop examination and approval work
The last day of 2004, Qingdao City Government issued orders to declare once again abolished 128 administrative licensing, to reduce the administrative licensing matters reserved to the 349. January 2005, Qingdao mayor Xia Geng in the "Government Work Report" request: "good grasp of building approval online platform to improve e-government public services."
Online approval Qingdao Construction of the platform model has two important elements: First, the city's unified, hierarchical focus, a net-flow, one-stop service, which fully embodies the "integrated government" and "one-stop service" goals; second external network to receive, special network processing, external network feedback, which reflects the e-government front, the background relations.
Municipal Public Utility Bureau Chief Xieji Cheng is the director handled the hall, is mainly responsible for handling routine administrative licensing matters. "At present, municipal bureau has four administrative licensing items on the web." Xieji Cheng said: "Today the government has changed the concept of the past is complicated, many departments, bull management, administration approval is very complicated; and Now they are simple oriented to service-oriented, time-saving time to save, to avoid wasting time and effort the parties. "
The most obvious thing is that if a page does not fill the form or a procedure is not complete, may reinvent the wheel before, but now is mainly based on additional information, do not have to start from scratch. Moreover, the web, every link is open and transparent. And supporting administrative license is the electronic monitoring system, which is to strengthen the implementation capacity of government to monitor, on the other to promote the Government's open, transparent and efficient. If you can not handle within the time prescribed or permitted materials in question, the parties may be challenged, to monitor the Council will see this line to speed up the implementation of administrative license of the Government's open, transparent, honest law enforcement strengthened.
If after the carding process, Qingdao will be put online, people see things go after the relevant information, there are only a functional, but do not need to run around as before, and this is the Qingdao stressed the "integration Government. " Meanwhile, Qingdao is vigorously promoting the non-approval of services on the Internet, now provide non-approval of services on the Internet has reached 1,000.
Qingdao municipal government computer center, e-government office in Qingdao Hui-Jun Liu: "Qingdao is the key e-government model centralized, intensive development."
Figures speak
Since 2002, Qingdao, the core system for e-government investment in less than 40 million yuan, as these resources are widely shared services departments, one-time savings of 100 million yuan investment, management and maintenance cost savings each year nearly a thousand million.
At present, Qingdao has been integrated network of more than 60 government departments 1365 service matters, 349 administrative licensing, approval of service more than 1,200 forms, more than 4,000 documents and regulations.
On-line processing system construction cost about 400 million, currently has 44 departments of the combs 200 approval items, but only one or a department of the business process, the next step will be extended to two or more departments of the joint process administrative licensing matters.
Comments: Qingdao mode you really can not be copied
To an e-government in charge of a department head to Qingdao After the inspection, then also sent counterparts equipped offices at the division and the person responsible for subordinates and then to study in Qingdao. Investigation result: everyone nodded praise, but then they shake their heads - Qingdao model can not be copied! This is after all over to visit Qingdao, a reflection of more widespread. Why?
The reason is very simple, this centralized model can not break a large system of hardship. In the e-government development, to break through party and government separate, discrete departments at all levels, phased implementation of the real system hardware and software combination to achieve the "cross to the side, vertical in the end" interoperability mode, it is too difficult. Central and local institutions fragmentation, together with e-government extranet, intranet and other division, department and other factors difficult to reconcile the interests of building the city's integrated e-government is indeed difficult.
Looking at the success of e-government of Qingdao, breaking two key issues. One is the e-government planning in Qingdao, continuity is very strong, well-organized, step by step. Build a foundation, step by step, very safe. This will be e-systematic, large-scale practice of e-government construction in China are rare. At present e-government in China are mostly piecemeal, party committees, governments, were all commissioned Board are planning their own building, a waste of resources, sharing difficulties and many other post should not have trouble.
Another problem is the often talked about consciousness. Qingdao construction since 1996, after 10 years still on the original developed on the basis, the progressive realization of the unity of the four groups, so as to realize the unity of county departments and their subordinates. This awareness can not be simply attributed to "top leaders" of responsibility, but stressed that the intention of e-government - for whom service to service.
In fact, several countries have been emphasized unity. In 2002, the National Leading Group on the construction of China's e-government guidance (17 files), the first is the need to adhere to the principle of "unified planning, strengthen leadership"; in China information and long-term "2006 鈹?2020 National Information Development Strategy ", stressed the strategic construction of China's information policy is" overall planning, resource sharing. " National information policies and regulations have also repeatedly stressed that "unification" of the importance of the building could be why the practice is always difficult to solve this problem?
This year two of the country, Premier Wen Jiabao in his government work report that the Government would build some problems, these problems lies in institutional deficiencies and poor oversight. The report clearly puts forward the task of government construction period, to transform government functions to the core, improve government management and service practices, vigorously promote open government, accelerate e-government and government websites.
Thus, in the coming period, e-government and government Web site-building for the Government to change the functions, improving the people's satisfaction will play an important role. Construction process from the perspective of E-Government, e-government now has entered the popular stage and how to further deepen and increase the ability of e-government services, but also need more exploration.
Qingdao model is based on "four of unified" management system, the key is a large concentration of "intensive" applications, aims to "integrated government" and "one-stop service." These problems, not information technology itself, the capacity to do. Can solve these problems and for senior decision-makers to address these issues requires only a "determination", this "determination" from the value of e-government and a profound understanding of the law.
Therefore, if a series of problems to overcome the above, Qingdao model to a large extent is to be copied and reference.
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